1. Our Accessibility Commitment

Rivergum Range aims to provide a website experience that is clear, practical, and accessible.

We work towards following recognised accessibility principles, including the Web Content Accessibility Guidelines. WCAG 2.2 is organised around making web content perceivable, operable, understandable, and robust, with success criteria at levels A, AA, and AAA.

Where possible, we aim to support WCAG 2.2 Level AA accessibility standards.

2. Accessibility Features

We aim to support accessibility by:

• using clear and readable text;

• providing logical page headings;

• keeping website navigation simple and consistent;

• using meaningful link text where possible;

• supporting keyboard navigation where possible;

• adding alternative text to important images where possible;

• maintaining reasonable colour contrast;

• making forms as clear and easy to complete as possible;

• designing pages to work across desktop, tablet, and mobile devices;

• avoiding unnecessary movement, flashing, or distracting effects;

• making contact options available if customers need help.

3. Assistive Technology

We aim for our website to work with commonly used assistive technologies, including:

• screen readers;

• screen magnifiers;

• keyboard-only navigation;

• voice control tools;

• mobile accessibility features;

• browser zoom and text scaling.

Because technology, browsers, website platforms, and assistive tools change over time, some issues may still occur.

4. Product Images and Visual Information

Rivergum Range sells visual products, including furniture, fabrics, partitions, ottomans, bean bags, and design-based products.

We aim to provide helpful product names, descriptions, sizes, materials, and other written information so customers are not relying only on images.

Where a product image is important for understanding the product, we aim to include useful image descriptions or supporting written content.

5. PDFs, Downloads and Third-Party Content

Some content on our website may include PDF files, product documents, downloadable brochures, embedded tools, payment gateways, freight systems, or third-party services.

We aim to make our own content accessible where practical. However, some third-party systems or older documents may not fully meet accessibility standards.

If you need a document or product detail in another format, please contact us and we will do our best to help.

6. Online Store and Checkout

We aim to make the shopping and checkout process as clear and accessible as possible.

This includes providing clear product information, pricing, cart details, contact options, and checkout steps.

If you have trouble placing an order online, you can contact us directly and we can assist with product information, quotes, orders, or alternative ways to purchase.

7. Ongoing Improvements

Accessibility is an ongoing process.

Rivergum Range will continue working to improve website accessibility as we update products, pages, images, content, and website features.

When developing or updating web content, W3C encourages using the most recent version of WCAG where possible.

8. Known Limitations

While we aim to make our website accessible, there may be some areas that are not yet fully accessible, including:

• older images without full alternative text;

• third-party plugins or tools;

• PDF brochures or supplier documents;

• embedded forms or checkout features;

• colour variations that may be difficult to describe fully in text;

• product images where appearance, fabric texture, or artwork detail is visually complex.

We are happy to assist if any content is difficult to access.

9. Feedback and Support

If you experience any accessibility issue on the Rivergum Range website, please contact us.

It helps if you can include:

• the page or product you were trying to access;

• the issue you experienced;

• the device and browser you were using;

• any assistive technology you were using, if relevant;

• your preferred contact method.

We will review accessibility feedback and do our best to respond within a reasonable timeframe.