1. Refund Eligibility

• To be eligible for a refund, items must be notified to Rivergum Range within 14 calendar days of delivery.

• Items should be returned unused, in original condition, and in full packaging.

• Custom or made‑to‑order products (e.g. Aboriginal furniture or custom upholstery) are non-refundable, except in cases of damage or defect.

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2. Faulty or Damaged Goods

• If items arrive damaged or defective, customers must contact Rivergum Range within 7 days of receiving the order.

• Provide photographs and order details to qualify.

• Rivergum Range will assess and, if approved, arrange a repair, replacement, or full refund at no cost to the customer.

 

3. Change‑of‑Mind Returns

• Standard (non-custom) items may be returned for a change of mind within 14 days of delivery.

• Return shipping at customer's expense unless otherwise agreed.

 

4. Cancellation Before Dispatch

• Orders may be canceled before the item is fabricated or shipped.

• Cancellations for custom or made‑to‑order items must be made within 48 hours of order placement. After that, cancellations may incur a fee to cover materials and labour.

• Standard items may be canceled any time before shipment without fee.

 

5. Refund Processing

• Refunds processed within 3–5 business days of receiving the returned goods or cancellation notice.

• Money is returned via the original payment method (credit card, EFT, etc.). Processing times may vary depending on financial institution.

 

6. Exchange Policy

• Direct exchanges are generally not offered.

• Customers may return original items and place a new order for the desired items.

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7. Proof of Purchase

• A valid sales receipt or order confirmation is required for processing claims.

• In its absence, bank statements or other payment proof may be accepted at Rivergum Range’s discretion.